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Problems with Hotmail

Posted: Tue Sep 18, 2012 5:51 pm
by Karen Hayday
Hi all

It seems that we have a problem with sending to hotmail email addresses.and they are just being put in people's junk mail folders.
We think that they must have changed something in the spam filters and that lots of other organisations as well as us will be being affected. It doesn't seem to be the case with other Microsoft owned email addresses such as and but we can't be sure.


1) So please check your Junk folder and if you find any of our emails in there to mark them as not junk / whitelist them. I can't be any more specific as how this is done depends on what program you are using to access your emails.

2) If you use mobile devices all the time you often can't see the junk folder on your mobile device so you need to look on a computer mail program instead or access your emails using the browser on your smart phone.

3) If you have a hotmail addresses and you do not hear from your tutor for while, then get them to give you a ring by ringing our support line and sending a message to your tutor that way. The phone number is on contact us on the web site.

4) As a last resort if nothing else can be done please think about getting a different email address

Sorry about this but there is little we can do about it.

Best wishes

Karen :)

Re: Problems with Hotmail

Posted: Tue Sep 18, 2012 9:05 pm
by leigh_evans
hi karen

thanks for noticing this, i have been waiting to hear if my reference had been returned yet and i have just found it in the junk mail :clap:
i have now marked all DLC as not junk! :dance:

leigh :D

Re: Problems with Hotmail

Posted: Tue Sep 18, 2012 10:01 pm
by Karen Hayday

Karen :)

Re: Problems with Hotmail

Posted: Thu Aug 29, 2013 7:44 pm
by ellanac86
For those considering changing email address away from hotmail, the best provider I have used personally and I'm going to use more frequently has to be gmail or google mail. It's free there's no problems with the spam folder, there's a lot of storage available so there's no worrying about emails and pictures clogging up your space. You have your own drive similar to skydrive and it's accessible on nearly every device and you have youtube.

Re: Problems with Hotmail

Posted: Mon Mar 09, 2015 1:19 pm
by nicky leeth
If you are a Hotmail account holder and you have not heard from your tutor please email them. Hotmail is still throwing out messages . Also check your contact details are correct as if we don't hear from you we give you a ring and then cannot get through, also do not forget to add your Skype contact details . Basically we really try to get hold of you :twisted:

Re: Problems with Hotmail

Posted: Mon Oct 31, 2016 7:47 am
by Karosev001
I would like to thank you for the answer.

Re: Problems with Hotmail

Posted: Thu Jun 01, 2017 12:13 pm
by virginialuther12

View first unread post

Posted: Mon Jun 05, 2017 10:29 am
by RichardGhval
I didnt know about that as I generally dont use the search bit. If this is the case then yes that would work. But personally I just thought having the view first unread option is a good idea and works really well on the other forum I use.

Re: Problems with Hotmail

Posted: Mon Mar 05, 2018 5:22 pm
by xanopavef
Great I was facing this problem for last few months and you have solved my problem. Thanks a lot.